At Premium Derma Beauty, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a flexible refunds policy as outlined below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- You must request a refund within 30 days of receiving your order.
- Certain items, such as final sale or clearance products, may not be eligible for a refund. Please check the product page for specific refund eligibility.
2. Requesting a Refund
To request a refund:
- Contact our customer service team at to initiate the refund process.
- Provide your order number, proof of purchase, and the reason for your refund request.
- If your request is approved, you will receive instructions on how to return the item(s) to us.
3. Return Shipping
Unless the product was damaged or defective upon receipt, customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item(s).
- Return Address: 67A London Road, Alderley Edge, SK9 7DY
Please note that Premium Derma Beauty is not responsible for lost or undelivered returns.
4. Processing Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Non-Refundable Items
Certain items are non-refundable. These include, but are not limited to:
- Opened or used products.
- Clearance or sale items.
- Gift cards.
- Personal care items such as makeup or skincare products that have been opened for hygiene reasons.
6. Exchanges
If you receive a defective or damaged item, we are happy to exchange it for the same item. Please contact us within 7 days of receiving your order to arrange an exchange.
7. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, first check your bank account or contact your credit card provider, as it may take some time for your refund to be officially posted.
If you’ve done this and still have not received your refund, please contact us at info@premiumdermabeauty.com for further assistance.
8. Changes to This Refunds Policy
We reserve the right to update or modify this Refunds Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any changes.